Operations Supervisor

Released: 06/23/2024  

Do you want to make a difference in helping injured workers navigate a full recovery?  If you have an appreciation of service in assisting others, Carlisle Medical would like to talk to you about this crucial role on our team.

For the last 44 years, we have been proud to be a leader in helping our clients and the injured worker manage their benefits in the workers’ compensation field.   We need someone to join the team to continue this mission of providing the medical equipment and pharmacy needs to the injured worker.

Carlisle Medical, a consistently growth based, locally held company, has been a leader in workers’ compensation benefit management.   The Operations Supervisor is responsible for working with Carlisle Medical Management to achieve and improve operational goals and standards.   The Supervisor provides support to the Department Manager by focusing on the administrative and supervisory aspects in the development of the team.

What the Operations Supervisor manages?

  • The Operations Supervisor is the leader of the team, ensuring each client and injured worker is provided with the best service that meets Carlisle Medical’s high standard.
    • Supervise Retail Department Associates.
    • Maintain department workflow:  Monitor and observe all processes.
    • Ensure Associates/teams are performing assigned job task.
  • Quality Assurance is often defined as ensuring that products and services meet the established standards set by the Company.  Carlisle Medical’s mission is not only helping the client and injured worker but finding new and better practices in delivering our services.
    • Monitor and QA phone/email communications.
    • Associate time tracking and scheduling.
    • Evaluate Associates for maximum workflow efficiency.
    • Monitor Claimant/adjuster customer service/referrals.
  • As a fist line leader of a team, the Operations Supervisor is viewed as a teacher, guide, pillar of support for the team they lead.   Our teams work together, collaboratively to fill our mission of the highest level of assistance to the client and injured worker.
    • Support weekly Retail Pharmacy Department meetings.
    • Support training of all new Associates in all areas of the department.
    • Review/Confirm – Daily/Weekly/Monthly Retail Pharmacy Department statistics.
  • Provide a foundation of success for our Associates is key in achieving the vision and goals that not only our entire team believes and shares, but again fulfill our clients and injured worker’s needs.
    • Communicate and liaison with Management on department activities.
    • Maintain and enforce all employee policies and procedures set forth in the Carlisle Employee Guideline Manual and notices.
    • Other duties as required.

Experience:

Five (5) years of current supervisory and customer service experience is required, with higher education desired.  Our associate teams have an average of ten years of experience with the company and need a new dependable leader to help lead and work with them.

No previous involvement is required in the pharmacy, medial or workers’ compensation field; just experience managing people to become the best Associates they can be.   Experience within hospitals, medical practices and healthcare services are welcome and can be of benefit.

    • 4 years of customer service experience.
    • 5 years supervisory experience.

We are looking for a leader wanting to join a management team with a combined focus of serving their team and the injured worker.  Carlisle Medical needs an experienced supervisor with a desire to add value and grow the Associates they manage.

  • Additional requirements:
    • Effective communication skills
    • Must be able to work independently and/or as a member of a team.

If you like to serve and make a difference in people’s lives, opportunity is available at Carlisle Medical.    This is a full-time salaried position with great benefits, in a team environment with a Company anchored in its community.

 

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