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Knowledge Center
news release
Excellence in Caring: Kelsey
Released: 12/15/2017

Kelsey has hit the ground running since her start with Carlisle Medical in March 2017. This has transitioned into a very natural aspect of providing exceptional customer service. Below is a recent example.

We are glad Kelsey is a part of our team!?

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To: Chris
Sent: Tuesday, July 18, 2017 12:54 PM
Subject: FW: Claimant

Chris,
I wanted to advise you of the excellent service Kelsey provided!

A pharmacy tech from a local pharmacy was very impatient and unhelpful so I conferenced in Carlisle to assist us and Kelsey responded to the call.

Kelsey processed all 9 medications for the patient on a prompt and effective manner and was very patient with the discourteous pharmacy worker.

We are so thankful to have Kelsey on our team when we need assistance!

Sincerely,
Claims Adjuster

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To: Kelsey
Sent: Tuesday, July 18, 2017 12:54 PM
Subject: RE: Claimant

Kelsey,
Thank you for your patience and assistance on this claim. The pharmacy technician was difficult to work with and your kindness set the tone for a productive and easier process.

I appreciate you compassion for the wife and patient as well as your willingness to go the extra mile to assist all of us!

Please advise your supervisor, we need more KELSEY-like people on our team!

Have a blessed day!

Sincerely,
Claims Adjuster


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